So, I shared this on my Facebook a few days ago, but the story is just too funny not to tell again. See, let me just start off by saying that the speaker of my drive-thru faces a busy street. That in and of itself is a pain. A big one. So, when I don't understand a customer, I will blame it on the traffic and tell them to pull ahead to my window. Sometimes you have to tell them more then once to come to the window, and sometime they aren't to happy about it. This gentleman was neither.
It started out like any other order, with the headset going "BING!" and me greeting them. And then, it all went south.
Customer: I'll have two murr-murr-murr-murr-rmurr. (Basically, I did not hear what he wanted two of)
Me: I'm sorry?
Customer: That's everything.
Me: I didn't hear that.
Customer: Okay! I'll see you at the window!
And he drives away before I can say anything. So I have nothing punched in on my screen for his order, because I didn't hear or understand it. But he gets to my window, and I try again.
Me: I'm sorry, I didn't hear your order.
Customer: in a loud cranky voice: What do you want?!?!?!?!?!?
Me: I didn't hear your order.
Customer: What are you? Hard of hearing.
At this point I wanted to point out, that HE was the one wearing a hearing aid, not me. But I restrained myself.
Me: No, the-the traffic is loud. What can I get for you?
Customer: Two sugared donuts.
Me: We don't have sugared donuts here. But we have muffins. Would you like two muffins?
Customer: I want two donuts.
Me: We don't have donuts.
Customer: Why not?
Me: Because this is Burger Joint*?
Customer: Well I got them here before. I want two donuts.
This is something lots of people do, try to tell me they got something here just yesterday, or before, or whenever. When usually its not true.
Me: But we don't HAVE donuts. We have NEVER had donuts.
Customer: Well, where can I get donuts?
Me: There's a donut shop just down the street.
And he drives away.
Now I'll admit, that was a first. I've never ACTUALLY told someone to go to a different restaurant. Oh, I've wanted to, but I never actually had. A) because I'm not supposed to, and B) the situation is usually solvable at my window. But he wanted a donut and we just don't have donuts. We are a burger store, and that's it.
And that's about it, for this customer. I'll be back again to share more stories, tips and tricks.
The Girl Behind the Microphone.
*I don't actually work at "Burger Joint" I don't even know if such a store exists. But I do work at a burger selling fast food restaurant drive-thru. I just want this to be about working in a drive-thru, not my particular restaurant.
