T&T: Let your yes's be yes

Have you seen the new(er) Charlie and the Chocolate Factory? I hope so, cause otherwise I'm gonna sound kinda weird right now. But anyways, there's a point in the movie where Mike Teevee is being obnoxious and is saying something to Willie Wonka, and Willie turns around and goes "MUMBLER!!!!!! Seriously, I can't understand a word you're saying!" How is this relevant? Because I want to say this about six to twenty times an hour at work.

People mumble. Its a fact of life. I mumble sometimes, I know this. But one thing you have to realize is that with a headset I have lost the visual part of talking. I don't get to see your body language, or try and read your lips when you are talking (all of which help one to hear, ironically) so you have to speak very clearly.

Not too loud, but not quietly (please, not quietly), speak slowly, and enunciation. PLEASE! And always remember, for some reason speakers always face traffic, so I hear all the traffic as well as you speaking.

But I can live with mumblers, because after a few attempts I usually understand what you are ordering. Usually. However, whats up there with mumblers are people who just say yes. Why is this annoying? Shouldn't I like people who are agreeing to my upselling? Why am I not rejoicing? Let me tell you. So many times a conversation will go like this:

C: I'll have a sandwich, and a muffin, and a coffee.

Me: Would you like that as our specialty coffee?

C: Ya. And a bagel.

Me. Okay. So you have a sandwich, muffin, specialty coffee and a bagel correct?

C: Yes. They said yes. You see this. If you were there you would have heard it

Me: Okay. Have $12.50 (or whatever the total is) ready at the next window

Customer comes to the window

C: I'm sorry, what did I order?

Me: Sandwich, muffin, specialty coffee and a bagel?

C: No, I ordered a regular coffee.

Me: *mentally* AHRJRAPORIDASJFKLASNFJASDOIAFJSAKLDFHAFAFA!!!! You said yes. You said yes TWICE! ANFVALKSJFKLRSJUlk 

Me: *out loud, really sweetly* Oh, I'm sorry about that.

You know there is a saying (from the Bible) that says "Let your yes's be yes and your no's be no." Granted this is relating to telling testimonies and to not swear by anything. But I think it is also applicable in a drive-thru. Again it comes down to manners. You gotta listen. Cause if you say yes I'm going to punch in what you said yes to. Please don't just say yes as a filler, again I will punch it in. And if you don't understand what I am saying don't just say "yes" and continue, ask me to repeat myself. Trust me, I'll do the same to you.

Moral of the story: Let your yes's be yes and for goodness sake don't MUMBLE!!!!

Or even worse, don't mumble out a yes that is supposed to be a no.

The Girl Behind the Microphone